Business Office Survey How recent did you reach out to the Business Office? Within 1 Day Within 2-3 Days Within 1 Week Longer Did you initially know what department to contact for your questions? Yes No How did you contact our office? In Person Email Phone What is your preference in contacting our office? In Person Email Phone Other, please specify Other: Why did you contact the Business Office? My Balance My Scholarships My Payment Plan My Holds Other, please specify Other: How comfortable were you reaching out to the Business Office? Uncomfortable Neutral Comfortable How long did you wait to be assisted? Almost immediately A few hours Within 24 hours Longer Please indicate the name of the representative who assisted you. Characteristics of Business Office Representative:Strongly disagreeDisagreeNeutralAgreeStrongly agreeKnowledgeableListened CarefullyProfessionalAttitude and CourtesyClear CommunicationAccurate CommunicationHelpfulIf you visited the Business Office in person, did you have a scheduled appointment? Yes No Please rate these online services, if usedVery difficultDifficultNot UsedEasyVery easyNelnet payment plansCredit card payment servicesOverall, how satisfied are you with your experience?ExcellentPretty goodNeutralNot so greatTerribleOther Comments:What is your classification? Undergraduate Graduate Where do you live? On Campus Off Campus Are you a... Student Parent/Guardian Faculty/Staff All Done! Thanks for your feedback! If you would like someone to follow up with you, please provide your name and preferred contact method below.