- Are the counseling services confidential?
The Counseling Center is confidential, except in cases of life-threatening emergency (the threat or attempt of suicide, and the threat of seriously injuring another person, for example) or when we are legally required to report abuse. Except in these extraordinary circumstances, neither what you and your counselor discuss nor any of the required written records are shared with anyone- including roommates, parents, friends, faculty, and staff- without your written permission. All records of visits are separated from other university files and securely maintained within the Center.
- How do I make an appointment at the Counseling Center?
The best way to make an appointment is to call the Counseling Center at 870-235-4911 or stopping by Reynolds 218.
- How often do I attend counseling sessions?
Your schedule is determined by you and your counselor. Sessions are approximately 50 minutes.
- May I e-mail my counselor?
Please use the telephone rather than e-mail if you need to contact the Counseling Center. E-mail is not always confidential and is not always accessible by a Counselor. Therefore, communication by e-mail may not always be received in a timely fashion. Emailing in a crisis situation is NEVER acceptable.
- What can I do if I am concerned about a friend that may benefit from counseling?
If you think your friend is in crisis, call the Center or UPD immediately. Otherwise, see Referral Section for more information.
- What should I expect from my counselor?
Your counselor is a licensed mental health professional who is trained to help you identify and begin to resolve the issues that are of concern to you. It is perfectly common and understandable to have some anxiety about seeing a counselor. Your counselor will establish a safe and structured environment in which you can feel comfortable discussing your thoughts and feelings. The approach is non-judgmental and collaborative. Counselors help clarify options, provide support and understanding, assist with setting goals, explore feelings and correct misconceptions.
- What should I talk about in counseling?
Students seek counseling for a variety of reasons. Some of the most common issues that bring students to counseling services include but not limited to: low self-confidence, academic performance, depression, anxiety, distressing thoughts or feelings, difficulties adjusting to college, anger or irritability, stress, traumatic experiences, relationship problems, health-related concerns, alcohol or drug misuse, problems with eating or body image, difficulty making friends and difficulties with concentration or motivation.
- Who is eligible to use the Counseling Center services?
Any current SAU student, faculty or staff.
- Will my professors or family members find out that I am seeing a counselor?
Absolutely not. Counseling records are not part of your academic record. The counseling process is confidential. Some exceptions to confidentiality do apply. Your counselor may need to share information in the event of a psychological emergency requiring hospitalization or in circumstances involving your safety or the safety of others. When these exceptions occur, you will be informed. However, you have power to decide who gains information about your counseling services.
