Rental Information Systems has provided quality software to Rent-To-Own dealers since 1985. This role with Rental Information Systems will provide our customers with computer software support for our custom software program (e.g., speaking with customers over the phone and/or remotely accessing their computers, logging conversation details in our custom software program for historical purposes, working with a team of other support technicians, testing and debugging software, installing programs and diagnosing SQL database issues) as well as being able to multitask some of these duties. Speed and accuracy are of the utmost importance in this role. We are looking for someone with patience and a positive attitude.
Responsibilities:
- An initial training period with multiple written tests is required.
- Handling customer’s phone calls from a call queue.
- Determining the customer’s issue and finding the solution to their issue promptly.
- Communicating the solution to the customer.
- Follow up with the customer to make sure your solution resolved their issue.
- Documenting all communication with customers in our custom software system.
- Weekly meetings to evaluate call quality and unresolved issues and to be accountable to your supervisor.
- Testing new software.
- It requires testing and retesting the same options multiple times in different ways to check the quality and functionality of the software.
- Documenting any issues found and retesting issues when programming is complete.
- Weekly development meetings to discuss open issues, solutions, and training.
- After-hours duties include answering live calls via company phone on a scheduled rotation.
Qualifications:
- 4-year college degree, or at least five years working as a computer software technician.
- Degrees in Business Administration with Computer Information Systems emphasis or Computer Science degrees are preferred but not required.
- Candidates must be local to the Magnolia, Arkansas area, as you must report to work in the central office daily.
How to Apply:
Interested applicants can apply online here.