Southern Aluminum is seeking to hire an IT Systems & Support Specialist. The IT Systems & Support Specialist will serve as a versatile resource within the IT function, combining frontline support responsibilities with systems administration and project work. This role provides critical day-to-day technical assistance to employees while also contributing to the configuration, maintenance, and improvement of business applications and IT infrastructure. Acting as a “second set of hands” to the Director of Systems & IT, this
position is both hands-on and systems-focused, ensuring the organization’s technology environment is secure, efficient, and aligned with business needs.

Responsibilities:

• Provide end-user support for hardware, software, and Microsoft 365 applications.
• Assist with user account management, MFA, and system access.
• Support and maintain ERP and CRM systems, including basic troubleshooting, configuration, and user training.
• Manage SharePoint sites and build simple automation workflows (e.g., Power Automate).
• Troubleshoot and resolve technical issues across endpoints, networks, and business applications.
• Collaborate with the Director of Systems & IT on IT projects, upgrades, integrations, and new system implementations.
• Maintain IT security standards, including backups, patching, and user access controls.
• Develop and maintain IT documentation, procedures, and best practices.
• Coordinate with third-party vendors and support providers as needed.
• Identify and recommend technology solutions to improve workflows and efficiency.
• (As experience allows) Provide mentorship or guidance to IT support staff or interns.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2–5 years of IT experience, including a mix of technical support and systems/application administration.
• Strong working knowledge of Windows OS, Microsoft 365, and enterprise applications.
• Familiarity with ERP/CRM systems (troubleshooting and configuration experience preferred).
• Experience with SharePoint management and automation tools (e.g., Power Automate) preferred.
• Ability to troubleshoot hardware, software, and network issues effectively.
• Strong communication skills with the ability to work collaboratively with both technical and non-technical staff.
• Project coordination or IT project experience a plus.

How to Apply:

Interested applicants can learn more information and apply by emailing their resume to jpalazzi@southernaluminum.com.