Whether you are passionate about education, research, or technology, our internships offer the perfect opportunity to build your skills and network with professionals in the field. The University of Arkansas Division of Agriculture (UADA) Cooperative Extension Service offers a wide range of opportunities.
Kickstart your tech career with an IT Help Desk internship. The UADA IT Help Desk is the central point of contact (Tier 1) for all IT-related incidents and service requests. The role of the Help Desk intern is to provide first-line support for all staff at the Cooperative Extension Service. They are responsible for logging incidents and service requests, resolving support requests, and ensuring service levels and targets are achieved.
This summer, you will get hands-on experience solving real-world tech issues, supporting our staff, and sharpening your skills in troubleshooting, networking, and customer service. Work with a dynamic team of IT professionals, gain valuable insights, and build the foundation for a successful career in technology. If you’re passionate about technology and eager to learn, this is the perfect opportunity for you! Apply today and start making an impact in the world of IT.
Responsibilities:
- Responding to service requests via TeamDynamix ticketing system, Bomgar, phone, email, or in-person.
- Providing technical assistance for questions and problems.
- Resolving problems with local networks and other computer systems.
- Computer and software support.
- Installing or changing software to fix issues.
- Resolving issues with printers, copiers, and scanners.
- Diagnosing system errors and other problems.
- Following up with customers to ensure complete resolution of issues.
- Provide assistance with user account management, adhering to all security policies, and maintaining account security.
- Accurately recording, updating, and documenting requests using the IT Help Desk ticket system.
- Assist with State Office networking tasks as assigned.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Undertaking other duties not expressly stated which, from time to time, are necessary.
How to Apply:
Interested applicants can learn more information and apply online here.
