The Engagement and Opportunity Liaison Assistant is to support strategies, programs, and services to identify and address the needs of Little Rock’s varied communities and ensure that residents are aware of opportunities and can access them.

Responsibilities:

• Assists with implementing and evaluating plans, strategies, programs, and services that identify and address the needs and issues of Little Rock’s varied communities.
• Greets Wakefield Opportunity Hub visitors and answers a multi-line telephone; Assists and informs residents by identifying and assessing community and neighborhood resources and services; provides referrals to residents to various public and private agencies and community service organizations.
• Schedules appointments for residents to receive technical assistance and resources.
• Solicits, assigns, and directs the activities of event volunteers; reserves event and meeting spaces; and solicits quotes for office and program supplies, including catering and janitorial.
• Translates documents for City Departments and community partners as approved, in English and Spanish.
• Identifies, compiles, and maintains a listing of resources for residents that includes city programs and resources, community service organizations, and additional public and private agencies.
• Schedules and coordinates educational programs, workshops, and community meetings to answer questions and address resident problems, barriers, and perceptions; assists city departments, individuals, and organizations willing to offer programs and services for Little Rock’s varied communities.
• Recommends process improvements for effectiveness and efficiency; develops and maintains organizational office systems.
• Coordinates with the City communications team to develop news releases, informational pamphlets, media announcements, correspondence, fact sheets, videos, and other informational material, including social media, to inform residents of activities and programs.
• Establishes and maintains hard copy and electronic files and records of programs, events, activities, and other related information in accordance with the City’s records retention policies.
• Operates a computer with graphics, database, spreadsheets, virtual meetings, project management, presentation, and word processing and cloud-based software to perform essential job functions.
• Serves on cross-departmental teams, such as the communications coordination team, as assigned.
• Operates a City pool automobile in the performance of essential job functions.

Minimum Qualifications:

These knowledge, skills, and abilities are usually, although not always, acquired through completion of college coursework in International Studies, Public Administration, Social Work, Public Service or related fields of study, or (6) months of documented customer service experience. Equivalent combinations of education and experience will be considered.

How to Apply:

Interested applicants can learn more information and apply online here.