Bank OZK is seeking to hire a Banking Relationship Specialist. In this role, you will build professional customer relationships and provide sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals. You will contribute your unique talents, skills, and experiences to help cultivate, maintain, and strengthen relationships with the community, providing exceptional customer service while meeting our customers’ financial needs. You will proactively support your team and our bank get better every day.
Responsibilities:
- Enthusiastically support the bank’s values and mission
- Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services, and digital solutions, including deposits, loans, business online banking, mobile applications, and treasury and merchant services, to meet those needs
- Open and service complex small business, personal, and consumer accounts
- Conduct outbound sales calls and teleconsulting
- Model banking center lobby leadership
- Proactively serve as a role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling, and lobby management
- Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
- Display a high degree of integrity, trustworthiness, and professionalism at all times
- Actively promote teamwork, leading by example and taking initiative to assist others
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently good punctuality and attendance at work
- Follow Bank policy, procedures, and guidelines to protect customers and bank assets
Qualifications:
- High school diploma or equivalent required; bachelor degree preferred
- 1+ year retail customer service and/or sales experience required
- Knowledge of business and consumer products required
- Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
- Proven ability to achieve sales goals and financial targets preferred
- Experience in a leadership and/or coaching role is strongly preferred
- NMLS preferred (required for lending activities)
How to Apply:
Interested applicants can apply online and can learn more information here.