Duties: Provide excellent customer service to students, parents and staff; process cash, check, credit card and internal transactions using the university accounting system; reconcile cash drawer with accuracy, taking responsibility for appropriate safeguards; review student account details and explain charges as needed; counsel students, parents and staff regarding tuition and fees, account balances, scholarships, waivers, payments, payment plans, refunds, and related policies and procedures; process daily tasks including transcript requests, verification forms, financial deferments/cancellations, and student emergency loans; use computer database to access, input, and retrieve student financial records; understand , apply and remove student financial holds; actively assist in the student registration process; work closely and collaboratively with other student accounts specialists and other key departments on campus; work with external payment plan companies and collection agencies; adhere to confidentiality standards and FERPA guidelines; maintain a professional demeanor and other duties as assigned.
Qualifications: Bachelor’s degree preferred, but a combination of experience/education may be substituted; two years related work experience; communicate well both verbally and in writing; able to work independently and collaboratively with special projects; multi-task, utilize time management and be well organized; work in a fast-paced environment; use computer database and imaging system; process basic computer skills, including Microsoft Office; apply de-escalation techniques and handle potentially stressful situations; be detailed oriented and self-motivated. All SAU faculty and staff demonstrate a commitment to inclusion and diversity of the University community and excellence in interpersonal behaviors and effective collaboration with colleagues. Joining the SAU family requires a commitment to our culture of Continuous Quality Improvement.
Applicants may apply online at https://web.saumag.edu/human-resources/employment-opportunities/staff-employment-application/ or pick up an application in the Office of Human Resources, Overstreet Hall, Room 115, and mail to the Office of Human Resources, Southern Arkansas University, 100 E. University, MSC 9288, Magnolia, AR 71753. Non-listed references may be contacted. AA/EOE.
