{"id":658,"date":"2009-03-13T10:00:46","date_gmt":"2009-03-13T16:00:46","guid":{"rendered":"http:\/\/its.southernarkansasuniversity.info\/?page_id=658"},"modified":"2014-04-12T20:50:46","modified_gmt":"2014-04-13T01:50:46","slug":"known-issues-in-blackboard","status":"publish","type":"page","link":"https:\/\/web.saumag.edu\/its\/known-issues-in-blackboard\/","title":{"rendered":"Known Issues in Blackboard"},"content":{"rendered":"<p>There are a number of known issues with our Blackboard solution.\u00a0 We document these issues and solutions\/workarounds to assist the community with common problems.<br \/>\n<script type=\"text\/javascript\" src=\"\/wp-content\/sortable\/sortable.js\"><\/script>\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/wp-content\/sortable\/example.css\"\/>\nSymbols in file names<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">HTTP Status 404 \u2013 \/courses\/1\/PA__6013_01074S\/uploads\/_10141_1\/SPSS HW #3.doc<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Assignments<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">The student used a symbol (#) in the file name.\u00a0 When she tried to open the document, it locked up.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Omit symbols from file names<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Be aware that the use of symbols may cause a problem and that it may cause files to be inaccessible.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong> <\/strong><\/p>\n<p><strong>Sending e-mail with attachment \u2013 action unsuccessful<\/strong><\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Instructor attempts to send an email with an attachment and receives the following message:<\/p>\n<p>Action Unsuccessful<br \/>\nThe attempted action was not successful.<br \/>\nCannot process file:<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">E-mail<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">The path to the file is too long when the file resides in a folder inside another folder and so on.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Save file to be attached in the root directory of the drive.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Copy files to C:\\, Z:\\, or a flash drive before attaching to an e-mail message.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Erratic behavior in exams with visual text box editor and timer<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Erratic behavior when taking test with both the Visual Text Box Editor and the Timer enabled.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Tests<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Visual Text Box Editor and Java Timer do not work well together.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Do not use both the Visual Text Box Editor and the Timer in the same test.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">If it is necessary to use both, instruct students to take the test in Firefox.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Symbols in grade columns<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Missing grade column or Grade Center is inaccessible.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Assignments\/Grade Center<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Assignment name cannot handle symbols or NULL value.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Do not use symbols (i.e. $, &amp;, *, #, @, \/, ;, % ) in grade columns or graded assignment names. Also, do not leave grade column assignment name blank.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Only make assignment names and grade column assignment names as descriptive as they have to be.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Messages do not reach intended recipient(s)<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\"><em>Your message did not reach some or all of the intended recipients.<\/em><\/p>\n<p><em> <\/em><\/p>\n<p><em> Subject:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Message Subject<\/em><\/p>\n<p><em> Sent:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 2\/18\/2009 8:45 AM<\/em><\/p>\n<p><em> <\/em><\/p>\n<p><em>The following recipient(s) cannot be reached:<\/em><\/p>\n<p><em> <\/em><\/p>\n<p><em>John K Smith on 2\/18\/2009 8:45 AM<\/em><\/p>\n<p><em>There was a SMTP communication problem with the recipient\u2019s email server.\u00a0 Please contact your system administrator.<\/em><\/p>\n<p><em> <\/em><\/p>\n<p><em> &lt;mail.SAUMAG.EDU #5.5.0 smtp;550 Requested action not taken: mailbox unavailable&gt;<\/em><\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Student Email; Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Communication &gt; Email<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Microsoft Live@Edu sets accounts to a \u201cdormant\u201d state after 6 months or more of inactivity. As long as the mailbox remains dormant, the mailbox will not accept new incoming messages.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Have the student log into their Microsoft Live@Edu (Muleriders) email account. For information on setting up a student mailbox, visit the documentation\/tutorials page.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Remind students to frequently check their Campus email.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>SafeAssign table not viewable<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">SafeAssign Direct Submit results table runs off the screen without a scroll bar.\u00a0 The results table may or may not display an icon to access the report for the submitted document and rarely displays the submitted date.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">SafeAssign<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">The issue is currently being addressed by SafeAssign developers.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">There is currently no documented target fix date.\u00a0 The temporary workaround is to use Firefox.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">NA<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Selections are not saved in configuring weighted column<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">When selecting a radio button to weight columns equally or proportionally, the option for the previous column does not hold.\u00a0 In other words, the \u201cWeight Columns:\u201d radio buttons for all categories are acting as a large group instead of an individual group for each column.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Create\/Modify Weighted Column in Grade Center<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">The issue is a known issue in IE 8.0 and 9.0.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Use Mozilla Firefox<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard Product Development is aware of the problem and will include a fix in a future SP release.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong> <\/strong><\/p>\n<p><strong>Average calculated grade column incorrect<\/strong><\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Error Message or<\/strong><\/p>\n<p><strong> Symptom<\/strong><\/td>\n<td width=\"356\" valign=\"top\">The Average Calculated Grade Column does not calculate a simple percentage (student\u2019s total points divided by total points possible).<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>System Impacted<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Course<\/strong><\/p>\n<p><strong>Location\/Tool<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Grade Center&gt;Average Calculated Grade Column<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Issue<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Blackboard\u2019s Product Development organization determined there is a software defect.\u00a0 The issue is now identified in the development tracking system as part of the planning and scheduling of a future maintenance Service Pack or Application Pack.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>Solution or <\/strong><\/p>\n<p><strong>Workaround<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Calculate average grade manually.<\/td>\n<\/tr>\n<tr>\n<td width=\"283\" valign=\"top\"><strong>General Advice<\/strong><\/td>\n<td width=\"356\" valign=\"top\">Calculate average grade manually.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>There are a number of known issues with our Blackboard solution.\u00a0 We document these issues and solutions\/workarounds to assist the community with common problems. Symbols in file names Error Message or Symptom HTTP Status 404 \u2013 \/courses\/1\/PA__6013_01074S\/uploads\/_10141_1\/SPSS HW #3.doc System Impacted Blackboard Course Location\/Tool Assignments Issue The student used a symbol (#) in the file&#8230; <a class=\"more-link\" href=\"https:\/\/web.saumag.edu\/its\/known-issues-in-blackboard\/\"> Read More<\/a><\/p>\n","protected":false},"author":302,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-658","page","type-page","status-publish","entry"],"_links":{"self":[{"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/pages\/658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/users\/302"}],"replies":[{"embeddable":true,"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/comments?post=658"}],"version-history":[{"count":0,"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/pages\/658\/revisions"}],"wp:attachment":[{"href":"https:\/\/web.saumag.edu\/its\/wp-json\/wp\/v2\/media?parent=658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}