Duties: Provide excellent customer service both over the phone and in person, such as: review information; explain bills, charges, etc. to students, parents, faculty, or staff within guidelines of FERPA; explain University policies; resolve problems or refer to higher authority for resolution; process payments from students, parents, faculty, or staff by receiving cash, check, or credit card payments, verifying the payee and that the amount rendered covers the amount owed, enter payment into the database, obtaining any required signatures, and returning the correct change, if any, and receipt; ensure the security of University funds by assuming custody and full responsibility for operating cash and receipts; perform standard accountability functions at the end of work period; complete required cashier reports and/or forms; maintain high level of accuracy, professional demeanor, confidentiality and other duties as assigned.
Qualifications: High school diploma or equivalent and one year of cash handling, bookkeeping, billing, or related experience required; ability to operate 10-key calculator, make basic mathematical computations rapidly and accurately and have functioning knowledge of keyboarding required; ability to learn, apply, and communicate policies, procedures, and regulations relevant to assigned account functions; functional knowledge of spreadsheet software (such as Excel), word processing software (such as Word) and other business-related software programs required; excellent communication and interpersonal skills. All SAU faculty and staff demonstrate a commitment to inclusion and diversity of the University community and excellence in interpersonal behaviors and effective collaboration with colleagues. Joining the SAU family requires a commitment to our culture of Continuous Quality Improvement.
Applicants may apply online at https://web.saumag.edu/human-resources/employment-opportunities/staff-employment-application/ or pick up an application in the Office of Human Resources, Overstreet Hall, Room 115, and mail to the Office of Human Resources, Southern Arkansas University, 100 E. University, MSC 9288, Magnolia, AR 71753. Non-listed references may be contacted. AA/EOE.