{"id":11823,"date":"2026-05-04T16:32:35","date_gmt":"2026-05-04T21:32:35","guid":{"rendered":"https:\/\/web.saumag.edu\/career-services\/?p=11823"},"modified":"2026-05-04T16:32:35","modified_gmt":"2026-05-04T21:32:35","slug":"it-service-desk-intern","status":"publish","type":"post","link":"https:\/\/web.saumag.edu\/career-services\/it-service-desk-intern\/","title":{"rendered":"IT Service Desk Intern"},"content":{"rendered":"<p>DYNE Hospitality Group is the largest Tropical Smoothie Cafe franchisee in the brand. Tropical Smoothie Cafe named DYNE as the brand\u2019s \u201cFranchisee of the Year\u201d and \u201cDeveloper of the Year&#8221; on several occasions. DYNE\u2019s mission is to create opportunities using our God-given gifts. The IT Service Desk Intern is a part-time, paid internship position within the Information Technology department at DYNE Hospitality Group. This role will work closely with the IT Support Manager to support day-to-day technology operations across 120+ caf\u00e9 locations. The primary focus of this position is Tier 1 service desk support, with additional responsibilities spanning user onboarding, access management, security monitoring, and device deployments. This is an excellent opportunity for a motivated student or early-career individual to gain hands-on experience in a fast-paced, multi-site IT environment. Strong performance in this role may lead to opportunities for expanded responsibilities and potential growth within the IT department as the organization continues to evolve.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Serve as the first point of contact for IT support tickets submitted through Desk365. Triage, prioritize, and resolve common end-user issues, including password resets, connectivity problems, caf\u00e9 operation application errors, and caf\u00e9 operation hardware questions. Escalate unresolved issues to the IT Support Manager as appropriate.<\/li>\n<li>Support the provisioning and setup of Microsoft 365 and other accounts for new employees across the organization. Responsibilities include configuring email, assigning licenses, adding users to the appropriate groups and distribution lists, and ensuring accounts are set up in accordance with company standards in Microsoft Intune\/Entra. Assist with MAC and offboarding tasks such as license removal and account update or deactivation as needed.<\/li>\n<li>Assist the manager with company-wide quarterly access reviews of all employee account permissions and system access. This includes reviewing access across all platforms and applications, identifying accounts that require updates or removal, and documenting findings for IT Support Manager review. Ensure reviews are completed within established timelines and in accordance with company security policies.<\/li>\n<li>Assist with the preparation and deployment of iPads and laptops as new devices are requested. This includes configuring and setting up each device for the end user in accordance with company standards, as well as ensuring all assets are accurately recorded and maintained within the IT asset management tracker.<\/li>\n<\/ul>\n<p><strong>How to Apply:<\/strong><\/p>\n<p>Interested applicants can learn more information and apply online<a href=\"https:\/\/recruiting.myapps.paychex.com\/appone\/MainInfoReq.asp?R_ID=7129235\"> here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DYNE Hospitality Group is the largest Tropical Smoothie Cafe franchisee in the brand. Tropical Smoothie Cafe named DYNE as the brand\u2019s \u201cFranchisee of the Year\u201d and \u201cDeveloper of the Year&#8221; on several occasions. DYNE\u2019s mission is to create opportunities using our God-given gifts. The IT Service Desk Intern is a part-time, paid internship position within&#8230; <a class=\"more-link\" href=\"https:\/\/web.saumag.edu\/career-services\/it-service-desk-intern\/\"> Read More<\/a><\/p>\n","protected":false},"author":1730,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[76607,515,76473],"tags":[],"class_list":{"0":"post-11823","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-college-of-science-engineering","7":"category-internships","8":"category-jobs-and-announcements","9":"entry"},"acf":[],"publishpress_future_action":{"enabled":true,"date":"2026-05-24 16:29:00","action":"change-status","newStatus":"trash","terms":[0],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/posts\/11823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/users\/1730"}],"replies":[{"embeddable":true,"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/comments?post=11823"}],"version-history":[{"count":1,"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/posts\/11823\/revisions"}],"predecessor-version":[{"id":11824,"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/posts\/11823\/revisions\/11824"}],"wp:attachment":[{"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/media?parent=11823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/categories?post=11823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web.saumag.edu\/career-services\/wp-json\/wp\/v2\/tags?post=11823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}