Customer Service Representatives

A Briggs’ Arkansas Call Center
Located in Washington, Arkansas

A Briggs Passport & Visa Expeditors, a Washington, DC travel services company, www.abriggs.com, is seeking persons to work in A Briggs’ Arkansas Call Center located in Washington, Arkansas (Hempstead County).

The job involves giving telephone assistance to customers that want to use expedited passport and visa services.

The salary is $18,720-$20,800 plus commissions. Persons who are highly skilled and motivated can earn up to $1,200 a month in commissions in addition to salary.

Training is provided. Employees are required to train at the training center in Cincinnati, Ohio for several weeks. Hotel and all expenses are paid.

* Must be proficient with computers
* Must speak English and use excellent grammar
* Must project a friendly voice on the telephone and be able to deal with all types of personalities
* Must have clear record with no felonies or serious misdemeanors relating to public trust

After two months, 70% of health insurance with comprehensive coverage including dental and vision is paid by company.

Email resumes to Phil Matthews at pmatthews@abriggs.com.

A Briggs Passport and Visa Expeditors
1921 Sunderland Place NW
Washington, DC 20036
www.abriggs.com

800-218-6284
202-360-4347

Assistant Manager

Sav-A-Lot
Magnolia, Arkansas

• Immediate opening
• Competitive salary
• Extensive in-store training
• Benefits include medical, dental, vacation

To apply or get more information, visit with Robert Taylor at the store location:

Sav-A-Lot
429 East Main              (Columbia Shopping Center)
Magnolia, Arkansas

or call 870-234-1171

Service Desk Specialists

Service Desk Specialists serve as the initial point of contact for customers and Acxiom associates requiring assistance with hardware, software, or network incidents, requests or problems. They answer calls and emails from internal and external customers, as well as address incident tickets which are submitted directly by the clients or via automation.

Service Desk Specialists provide an immediate resolution when possible, or reassign the matter to next level support when necessary. Regardless of whether first level incident resolution is possible, the Service Desk Specialist will capture relevant information via an on-line system, prioritize issues, gain an understanding of the issue, search for solutions and update the user on progress.

The Service Desk Specialists are also responsible for monitoring the status of ticket queues to ensure that time to respond and time to resolve Service Level Expectations are being met.

Duties and Responsibilities:

* Interface with client and support teams to ensure effective communication.
* Accurately identify computer equipment problems and service obstacles and solutions.
* Open new client accounts.
* Troubleshoot multiple network, software, and hardware issues.
* Provide work-arounds when available.
* Document and escalate issues when immediate resolution cannot be obtained.
* Propose solutions for second and third level problems and assist appropriate groups to achieve resolutions.
* Participate in resolution of service-related issues and development of standard operating procedures.
* Provide marketing strategies for the service desk.
* Act as an incident coordinator to ensure customer satisfaction.

Qualifications (requirements):

* Prior experience in a Call Center, Help Desk, or direct Customer Service role.
* Strong desktop technical skills including Microsoft Office.
* Strong written and verbal communication skills.
* Strong customer service skills.
* Demonstrated analytical and problem solving skills.
* Willingness to work a 40 per week schedule which could be an 8, 10, or 12 hour shift within the hours of 7 a.m. and 7 p.m. depending on client call volumes and coverage needs.

Nice to Have:

* Prior experience with CA reporting or Remedy ticket management system.
* Italian or French language skills.

A global leader in interactive marketing services, Acxiom connects clients with their customers through deep consumer insight, powering effective and profitable marketing initiatives and business decisions. Our consultative approach spans multiple industries and incorporates decades of experience in consumer data and analytics, information technology, data integration and consulting solutions for effective marketing across digital, Internet, email, mobile and direct mail channels. Founded in 1969, Acxiom is headquartered in Little Rock, Ark., and serves clients around the world from locations in the United States, Europe and Asia-Pacific.
For more information about applying for positions with Acxiom, visit www.acxiom.com.

Support Specialist Intern

Acxiom
Little Rock, Arkansas

Position Description: The Support Specialist Intern will consult, coach, and provide direction for Acxiom Associates in a variety of support services areas throughout the enterprise. They negotiate, present ideas, and promote Acxiom services.

Required skills:

* One year of experience in a support or administrative assistant role
* Experience using Microsoft office skills: Word, Excel, PowerPoint, Outlook, Outlook Calendar in a work or academic classroom setting
* Excellent written and verbal communication skills
* Ability to multi-task
* Strong organization skills
* Strong attention to details
* Self motivated and able to work independently
* Basic audio visual skills gained in a work or academic classroom setting
* Experience using computer recording and editing software in a work or academic classroom setting

Desired skills:

* Experienced, motivated and resourceful individual with the ability to network effectively across the organization
* Reporting, administrative filings, basic legal support
* Familiarity with the .mp3 or .wmv file formats

Preferred Educational Requirements:

* Students classified as a Junior, Senior or graduate student pursuing a degree in Digital Filmmaking, Media Production and Design, Training Systems, Journalism, Advertising or related area of study.
* GPA: 2.75 or above.

A global leader in interactive marketing services, Acxiom connects clients with their customers through deep consumer insight, powering effective and profitable marketing initiatives and business decisions. Our consultative approach spans multiple industries and incorporates decades of experience in consumer data and analytics, information technology, data integration and consulting solutions for effective marketing across digital, Internet, email, mobile and direct mail channels. Founded in 1969, Acxiom is headquartered in Little Rock, Ark., and serves clients around the world from locations in the United States, Europe and Asia-Pacific. For more information about Acxiom, visit www.acxiom.com.

Director, University Initiatives

Texas A&M University-Texarkana

Position Title: Director of University Initiatives
Department: Academic Affairs
Reports To: Provost and Vice-President for Academic Affairs

Purpose of Position:

Provides leadership and management in successful completion of on-going and special academic affairs projects as assigned by the Provost and Vice-President for Academic Affairs and/or the President. This is a professional staff position that has faculty status and sits on the Deans’ Council.

Essential Functions:

1. Coordinates the development and implementation of a comprehensive, long-range faculty professional development plan that is aligned to the university’s mission and strategic plan;
2. Promotes improved community partnerships through the coordination of all Pk-16 and College Readiness initiatives; Serves as the university liaison to the Texas Higher Education Coordinating Board for these programs.
3. Coordinates all international and out-of-state academic student travel programs, including monitoring the timely implementation of university guidelines;
4. Coordinates the university’s foreign faculty exchange program;
5. Serves as an ombudsman for addressing faculty and student informal grievances/complaints and facilitates resolution;
6. Serves as TAMUS Compliance Officer for the university and university policy and procedure manager; Coordinates the logistics of university rule and procedures development, revision, and implementation–including advising the administrative council regarding input to and compliance with System policies and regulations;
7. Collaborates with the Director of Institutional Effectiveness in the continuous refinement and improvement of the academic program assessment process by providing direct assistance/consultation to program coordinators and faculty.
8. Assists faculty and deans in the development of degree related documents for internal and external approval.
9. Collaborates with the technology department in assisting faculty to develop and/or improve online course content and delivery.
10. Directs and successfully manages the implementation of special projects as assigned by the President and/or Provost and Vice-President of Academic Affairs.
11. May teach an undergraduate or graduate course per semester, as assigned by the Provost and College Dean.
12. Knows and complies with all system and university policies, regulations, rules, procedures, guidelines, and directives in a timely manner; and
13. Expresses ideas clearly, accurately, and convincingly in an atmosphere of respect and professionalism.

Marginal Functions:

Marginal Functions will vary with the specific assignment and depend on the particular unit or function for which the person is responsible.

Qualifications:

Education
Minimum: Master’s degree with sufficient education and experience for faculty status in one or more disciplines at the undergraduate level
Preferred: Earned doctorate with sufficient education and experience for faculty status in one or more disciplines at the undergraduate and graduate level

Knowledge, Skills, and Experience
Minimum:
- 3 years successful experience in independent project management
- 3 years successful experience in decision-making, problem-solving & conflict-resolution
- 3 years successful experience in the use of technology as a tool for instruction delivery as well as work efficiency
- Advanced user of Microsoft Office 2007 including Word, Excel and PowerPoint
- Evidence of outstanding organizational skills
- Evidence of strong interpersonal skills
- Evidence of strong oral and written communication skills
- Exhibits high levels of internal motivation, self-confidence, and sense of urgency required for successful completion of projects and tasks

Preferred:
- Successful higher education and/or public school (PK-12) teaching experience
- Successful public school, higher education, private sector, or business administrative experience
- Knowledge and experience in BOR and THECB requirements for degree-related documents/proposals

Supervision of Personnel: None

Physical/Mental/Environment

Physical Demands: Normal office environment
Activities: Normal office routine
Lifting: None
Vision: Normal or Corrected
Mental Demands: Deals with numerous projects and sensitive issues effectively and simultaneously
Environmental: Pleasant working conditions, private office

EEO Exempt Classification

Under the Fair Labor Standards Act, employers are not required to pay overtime to exempt employees; these include Executive, Administrative and Professional employees. This definition may not coincide with the University definition of Executive, Administrative and Professional.

This position is: Executive ___ Administrative__X_ Professional ___

This is not a complete itemization of all facets of this position.

Security Sensitive position – Background check will be conducted.

For application information:

Carla Snyder, MBA, MSIS, MSE
Director of Institutional Effectiveness
Strategic Planning Coordinator
Compact with Texans Relations Liaison
Southern Association of Colleges and Schools Accreditation Liaison
Department of Institutional Effectiveness
Texas A&M University- Texarkana
PO Box 5518
2600 N Robison Rd
Texarkana, TX 75505
903.223.3013
Fax: 903.832.2032
http://www.tamut.edu/ie